Cannot connect metamask account

Hi guys,

i was trying to send some sys from the paliwallet to metamask through your bridge page. I also exchanged some emails with Julia B. who finally told me to raise a ticket to you. When i click on “no connected” on the left handside of metamask, it does not prompt out the pop up to connect the account and is the same with account1, or 2, or 3.
The error message says “to search for the connection’s button on their website”.
Julia B has already a screenshot of this.

Many thanks and regards