Maternode rewards not showing


I recently contacted Masterminer where I have my node running as I hadn’t had any rewards since the 15th of August. They said there was a bug in the qt wallet. I have re-installed the qt wallet just now so I know that I am running the latest version. I have tried re-indexing a couple of times.
The masternode seems to be running just fine in Masterminer and they are still taking money from me.
Can anyone help?

Just curious, is your qt wallet fully synched with the network?