What do I have to do to receive an answer to my question?

[Oliph]

I posted a message to support a week ago and have received zero response. Is there anyone out there who can help me?

This is the link to my post:

Syscoin Core V4.2.0 syncing issue

Hello, I have Syscoin Core (64-bit) Version 4.2.0 My computer crashed and now my wallet won’t update properly. It is stuck at two weeks ago (I haven’t had time to address this issue since then). When I click on Wallet Repair, I receive the error message: Cannot obtain a lock on data directory C:\users\John\App Data\Roaming\Syscoin. Syscoin Core is probably already running. I found this posting which explains how to add a line to the configuration file to remedy this problem: Should I do t…

If anyone can help me, that would be very much appreciated? Should I just update my wallet and is that as simple as clicking on the exe file and installing the upgraded wallet?

I don’t want to do anything without being advised by a knowledgeable person.

THANK YOU!

[hellouthere]

Make a backup copy of wallet.dat file and get the 4.3 wallet from here:
https://github.com/syscoin/syscoin/releases/tag/v4.3.0.
Install and it should work.